Purpose of the Job To oversee the Administration of the desks and customer service to ensure that all incidents and requests are fulfilled within timelines and customers’ expectations exceeded.


MUST:
Must have atleast 5 years of experience in customer service
Excellent communication both oral and written
Working with People
Flexible and adaptable to working hours – Shifts


Experience & Competencies:
Good reading abilities as some roles require scripted questions
Flexible and adaptable to working hours – Shifts
Persuasive negotiation skills
To support the other team engineers of the all Administration in order to have them give the best possible resolutions to the customer problems
to have 1st call resolution.