PERSONAL ATTRIBUTES :
High energy levels and very focused on customer service.
Ability to liaise effectively with clients.

Duties:
Take guests' details and allocate their rooms
Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
Inform guests of the hotels services and facilities, policies and procedures
Deal with enquiries and requests from guests
Take messages for guests
Finalise guests' bills and issue receipts upon payment

Ensure all communications with clients are professional, resulting in compliments.
Resolve all customer queries efficiently, and within agreed timelines.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information