Name: Technical Writer,
Location: St Louis, MO 4600 North Hanley,

Description:
Job Category: Data & Analytics
Job Title: Business Analysis Advisor
Duties: The End User Experience Lead Advisor is someone who speaks geek and
can translate complex engineering solutions into something consumable by a
tech-averse general audience. The ideal candidate is someone who understands
that they are uniquely placed as the advocate for users who use the products in
Voice Infrastructure, Contact Center, and Collaboration Engineering. This role
requires a deep understanding of change management, persona analysis, and
technical savvy. The application landscape you will directly influence the
experience includes, but is not limited to, Webex, SharePoint, OneDrive, Office
365, Confluence, and Knowledge Xchange. The End User Experience Associate cares
deeply about enacting positive and meaningful change to their colleagues and
customers. We believe in constantly challenging ourselves to improve so if that
sounds like you, you are probably in the right place!
KEY RESPONSIBILITIES

?        Build and maintain strong relationships with business partners,
technology teams and strategic vendors; including the ability to collaborate
and influence.

?        Partner with cross-functional technology teams to determine pain
points for users of our services.

?        Be able to advocate on behalf of the end user and support these
recommendations with user feedback/analysis.

?        Leverage team to engage with key delivery partners and strategic
vendors to improve services.

?        Demonstrate clear and concise communication skills and the ability to
drive continuous performance improvements with stakeholders, vendors, and
technology subject matter specialists.

?        Deliver End User Experience through thought leadership.

?        Distill and present complex concepts and rationale to
cross-functional teams.

?        Write and develop end user communications and user instructions that
are easily understood by a general population.

?        Identify personas impacted by existing technology and how change
would impact different personas.

?        Advocate for employee and customer technology experience within an
enterprise-wide modernization project that impacts a wide range of products and
services.

?        Test experience and functionality for new tools and upgrades with
engineering teams.

?        “Don't bring an umbrella to a brainstorm.” – Ted
Lasso.

?        Collaborates with a wide range of people and personalities

?        Builds networks and relationships

?        Customer/Colleague focus

?        Interpersonal Savvy

?        Manages Complexity

?        Manages Ambiguity

?        Instills Trust

?        Drives Engagement

?        Cultivates Innovation

?        Being Resilient

?        Ensures Accountability
 

Skills:  Ability to build strong relationships. ?  Experience taking ideas
from theory into execution in partnership with others. ?  Technical writing
experience. ?  Comfortable taking complex technology deployment plans and
determining end user impacts and drafting supporting documentation. ? 
 Experience drafting communications to a broad audience. ?  Demonstrated
ability to prioritize workloads, set milestones, and meet project deadlines. ? 
 Works independently with minimal oversight. ?  Familiarity with Microsoft
Suite, particularly Azure and Intune.
Keywords:
Education: Bachelor's in technical writing or similar degree preferred.
Commensurate experience accepted



Reference : Technical Writer jobs