Skills:customer service rep | Location: Port Washington , New York , United States Of America
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Customer Service Rep needs 1+ year(s) of experience working in customer service, hospitality or call center environment Customer Service Rep requires: French/English • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice • Strong verbal and written communication skills • Demonstrated listening and comprehension skills • A clear team player with strong interpersonal skills • Ability to maintain composure when dealing with difficult customer situations • Excellent time management skills – must be able to prioritize tasks efficiently • Strong PC skills including MS Office; Word and Excel • Ability to navigate information systems and internet Customer Service Rep duties: Answers incoming calls and processes orders. • Resolves customer complaints, troubleshoots issues to determine best path for resolution. • Correctly documents customer interactions and tracks call types. • Maintains support service levels and upholds Customer Service standards. • Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. • Takes inbound phone calls for up-to 90% of assigned shift. • Performs all other duties as assigned. Reference : Customer Service Rep jobs
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