Skills:Digital Marketing | Location: NYC , New York , United States Of America
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Responsibilities: • Serve as the primary point of contact for Synup customers, consistently delivering a positive, customer-centric approach that exceeds expectations. • Facilitate seamless onboarding experiences for new customers, ensuring a smooth transition and high satisfaction. • Proactively engage with the customer base, identifying and addressing risk areas to minimize churn. • Drive upsells of the Synup product suite, continuously increasing contract value over time. • Conduct comprehensive business reviews on a quarterly basis, providing valuable insights and recommendations. • Collaborate with customers to maximize the effective utilization of Synup solutions and derive maximum value from our services. • Work closely with Sales, Support, and other Technical teams, fostering exceptional customer experiences through effective cross-functional collaboration. • Act as a customer advocate, actively gathering feedback and reporting customer requests to Product Management and Engineering. • Efficiently manage time and prioritize essential activities to optimize customer happiness, account renewal, and expansion. • Promote increased product adoption and cultivate customer advocacy. Minimum Qualifications: • Bachelor's degree and 3 to 5 years of experience in customer-facing roles within the B2B sector, preferably in Customer Success and/or digital marketing experience. • Confident, high-energy, self-motivated, and a true team player. • Experience working with senior and executive-level customer contacts. Reference : Customer Success Manager - Digital Marketing Experience (Preferred) jobs
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