Position : ServiceNow Product Owner

Location : Philadelphia, PA

Duration : 12+ Months



Technical/Functional Skills :

Service Now experience is a must - has to engage the stakeholder, be able to
decide whether a requirement is out of the box or to be customized and
negotiate accordingly, and write user stories



Roles & Responsibilities :

Service Now experience is a must - has to engage the stakeholder, be able to
decide whether a requirement is out of the box or to be customized and
negotiate accordingly and write user stories.
Take ownership of the ServiceNow projects delivery - scoping, design,
implementation, user training and value realization.
Effectively communicate and manage the project stakeholders.
Experience working with stakeholders to understand, document, and prioritize
requirements for process and ServiceNow enhancements.
Experience creating, managing, and prioritizing enhancement development
stories with business requirements, acceptance criteria, and Requirements
Traceability Matrices (RTM) and working with stakeholders to complete User
Acceptance Testing (UAT), deployment and production verification.
Experience defining and documenting governance processes and procedures and
ensuring that the processes are followed.
Learning from others is must



Qualifications

5 years' ServiceNow experience with a focus on IT Service Management (ITSM)

5 years' experience with the ServiceNow CMDB and how it supports other ITSM
processes (e.g.: Incident, Problem, Change, and Asset Mgt.)

Experience working with stakeholders to understand, document, and prioritize
requirements for process and ServiceNow enhancements

Experience defining and documenting governance processes and procedures and
ensuring that the processes are followed


Reference : ServiceNow Product Owner jobs