Skills:call center | Location: Concord , New Hampshire , United States Of America
Views:206
Customer Call Rep needs 1+ years’ experience Customer Call Rep requires: Monday to Friday 8am to 4:30pm Has developed specialized skills or is multi-skilled through job-related training Completes a variety of atypical assignments May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions Completes work with a limited degree of supervision Acts as an informal resource for colleagues with less experience May lead a team in the performance of a variety of tasks that are generally routine May have specialized external certification (technical roles) Customer Call Rep duties: Responds to telephone inquiries and complaints using standard scripts and procedures Gathers information, researches/resolves inquiries and logs customer calls Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Prepares standard reports to track workload, response time and quality of input Reference : Customer Call Rep , Pays $17/hr jobs
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