Job Title: Customer Support
Location: 4690 Colorado Blvd, Los Angeles, CA USA 90039
Duration: 03 Months Contract (Potential Temp to Perm)
Payrate: $25/hr.
Shift: 1st Shift (7:30 AM to 4:00 PM)

Potential to convert to a permanent position. If offered a permanent position, immediate eligibility for retirement benefits, health insurance, and pay increase.

Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe and India.

In this role you will assist the OEM Customer Service Team comprised of Senior Customer Service Representatives (Sr. CSRs) with managing several aspects of customer accounts in a supporting role.

Job Description:
•The OEM Customer Service Administrator (OEM CSA) will assist the OEM Customer Service Team comprised of Senior Customer Service Representatives (Sr. CSRs) with managing several aspects of customer accounts in a supporting role.
•The OEM CSA will report to the OEM Customer Service Manager (OEM CSM) and will occasionally take orders from the Sr. CSRs.
•The OEM CSA"s primary responsibility is to ensure that information flow is kept current between external and internal customers, gathering information on part delivery and provide status directly to external customers, and to run point on the Return Material Authorization (RMA) process from start to finish.

Essential functions:
•To procure and provide status of part deliveries directly to customers, in cooperation with and after receiving guidance from Sr. CSRs
•coordinate recovery efforts on part delivery delays with cross functional teams to accelerate recovery efforts and ensure questions are answered in a timely manner;
•serve as a conduit between OEM Sr. Customer Service Representatives (OEM CSRs) and internal customers (cross functional teams) for tasks #1 and #2 to manage information flow between groups
•lead RMA processing from start to finish for OEM customers;
•Occasionally take orders from and work hand in hand with each Sr. CSR in ensuring the successful review, induction, investigation, rework, shipment of RMA items.
•Capable to prioritize tasks given by criticality levels - High, Medium, Low, Critical - to ensure the most critical items are responded to first in a timely manner, and the OEM CSA manages expectations with the Requestor of remaining tasks.
•Process Yellow Sheets (Change Request forms) to support external customer push-out of pull-in requests, in cooperation with and after receiving guidance from Sr. CSRs.
•Provide additional backlog management support if needed

Preferred Qualifications:
•Work experience in an aerospace manufacturing business
•Self-starter, industrious
•Capable to plan next steps with little or sometimes no information on hand
•Proficient with MS Excel
•previous experience operating MRP tools strongly preferred

Position Criteria:
•Experience with engineering processes/tools required
•Excellent written and interpersonal communication skills required
•Proficiency with standard PC-based tools required.

#NowHiring #AdministrativeSupport
Reference : Customer Support jobs