Duration- Contract

Location- Remote

 
 

Please look candidates  with CSA (configuration and security analysis)
experience

 

 

The individual selected for this position is responsible for leading the IT
operations activities for the FICO for designing and implementing contemporary
processes and technology solutions that enable business and enterprise
outcomes. Requirements include having a comprehensive, in-depth understanding
of SAP development, operations, and deployment, along with having the ability
develop cross-functional technology solutions.

 

 

Roles and Responsibilities

In this role, you will:

?         Manage the service support and delivery for the SAP FICO stream

?         Coordinate with business stakeholders and cross-functional partners
to ensure adequate operational support is managed

?         Drive customer communication during critical events and lead
retrospective meetings

?         Drive projects that improve customer experience, application
process or performance with minimal guidance

?         Coordinate with solution architects and various other teams to
understand the possible cross-functional impacts and mitigate risks

?         Analyze incident trends, and design solutions to address root
causes and improve the system. Work with the team to develop, test, and
implement these solutions

?         Partner with FICO architects and product owners on new service
introductions, change, and transition to operations

?         Ensure quality of the deliverables, participate in design, code,
change control reviews

?         Investigate the possibilities of automation for self-service of end
user support

?         Lead teams of contractors to deliver technology solutions to
business incidents and requests

?         Drive a higher level of customer satisfaction by improving support
team quality, knowledge, and training

 

Education Qualifications

?         Bachelor's degree from an accredited university or college (or a
high school diploma/GED)

?         Minimum of 5 years of experience in SAP development or operations.
Hands-on experience with SAP FI and CO, performing solution design, system
configuration, development, testing and defect debugging.

 

Desired Characteristics

?         Strong oral and written communication skills. Strong interpersonal
and leadership skills.

?         Demonstrated ability to quickly understand new concepts and analyze
system deficiencies

?         Passionate about security and the quality of the applications they
support

?         Ability to influence others, lead initiatives of moderate scope and
impact. Ability to coordinate several projects simultaneously. Understands
concepts of setting and driving architecture direction.

?         Effective problem identification and solution skills including
debugging skills.

?         Proven analytical and organizational ability

?         Demonstrated customer focus ? evaluates decisions through the eyes
of the customer; builds strong customer relationships and creates processes
from the customer's viewpoint

?         Experience working with an off-shore development team

?         Organized, thorough, and detail oriented

?         Collaborates well with others to solve problems and actively
incorporates input from various sources

?         Eager to learn, shares ideas, encourages and accepts feedback well

?         High level of energy and enthusiasm, with the ability to thrive in
a dynamic, fast-paced setting