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Job IT Heldesk Vermont Heldesk Middlebury

IT Heldesk

Skills:Heldesk       |  Location: Middlebury  ,  Vermont  ,  United States Of America


Service Desk Analyst - technical understanding, 1st line Support, Service Desk / Helpdesk, applications, hardware, peripherals
- As a Service Desk Analyst, you will work in a busy helpdesk environment and support Retail Systems, IT and Network equipment.

Required skills:
- Knowledge of retail systems (EPOS, RF, VOIP, SAP) desirable.
- Fault finding up to Network infrastructure and Server level
- Remote control toolset and software distribution experience beneficial
- Proven customer service skills and experience required.
- Configuration of Wireless technologies advantageous
- Ability to quickly learn support for multiple bespoke software applications
- Good hardware/software problem resolution skills

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