| Location: Middlebury , Vermont , United States Of America
Service Desk Analyst - technical understanding, 1st line Support, Service Desk / Helpdesk, applications, hardware, peripherals
- As a Service Desk Analyst, you will work in a busy helpdesk environment and support Retail Systems, IT and Network equipment.
- Knowledge of retail systems (EPOS, RF, VOIP, SAP) desirable.
- Fault finding up to Network infrastructure and Server level
- Remote control toolset and software distribution experience beneficial
- Proven customer service skills and experience required.
- Configuration of Wireless technologies advantageous
- Ability to quickly learn support for multiple bespoke software applications
- Good hardware/software problem resolution skills