Responsibilities:
To maintain excellent standards of Customer Service
To answer the phone in a timely manner with a friendly and personable attitude
To ensure Store standards are maintained at all times, specifically in relation to personal, presentation and service
To ensure the stockroom procedures are maintained
To maintain a positive and friendly approach towards Customers and other team members
To actively greet Customers and maintain a level of conversation during their store visit
To recognise Customer requirements and deal with queries in an efficient manner.
If you don’t have the knowledge to deal with a customer request then pass over to a fully qualified Sales Associate