Job Title: Salesforce Business Analyst

Job Duration: 12 Months- RTH

Job Location: Newark, NJ

Initially Remote



- Basic knowledge of relevant business domain preferred (ILI, Annuity,
GI)





Job Description :

- As part of our US Business Transformation effort, this role will be a
key support role for the Enterprise Service Platform. The Business Analyst
is a versatile team member that supports the team and PO by acting as a
voice of business interests within the team. The Analyst supports
development of a business case, analyzes existing processes and systems,
and helps ensure the PO builds something that is practical within existing
business rules.
- The Analyst also supports the product roll-out plan and
post-implementation success measurement (i.e., KPIs) to inform future
product iterations
- Specifically Salesforce, Genesys and Financial services knowledge,
agile knowledge


Responsibilities:

- Independently work with other groups like Finance and Operations to
detail business case and sources of value
- Collect, clean, and analyze data to assist team in making data-driven
decisions
- Develop a deep understanding of current business processes
- Collaborate with the business on how to get the product to work within
the organization
- Develop a roll-out plan
- Support the PO in capturing and analyzing acceptance criteria
- Define metrics used to track success of the team in the future (KPIs)


Key Skills:

- Basic knowledge of relevant business domain preferred (ILI, Annuity,
GI)
- Basic understanding of data repositories and landscape of SMEs
preferred
- Ability to communicate complex messages and trade-offs clearly to
senior stakeholders
- Ability to produce high quality output under strict and accelerated
timelines
- Effectively works in a team setting with a diverse set of SMEs and
stakeholders
- Ability to proactively identify business needs within the team and
represent the voice of the Product Owner to SMEs without significant
supervision
- Challenger mindset and passion to challenge status quo to find new
solutions and drive out of the box solutions to complex problems
- Believes in a non-hierarchical culture of collaboration, transparency
and trust across the team
- Has a learning mindset to take on versatile roles as required by the
team involving analytics, business rule definition, testing, and
operationalization
- Agile experience preferred but not required