Hi There,
Hope you are doing well!
We have Opening for Below role ; Please Check and Let me know if you have any questions.
Desktop Support
Location : Tippy City, OH 45371
Contract
Job Description for Field Services:
Technical
Three to four (3-4) years experience providing IT Infrastructure field support which includes
troubleshooting hardware, software, operating system issues and problems and fixing the issues
without impacting / violating the hardware warranty or customer security compliance
requirements.
Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and
other computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart
hand activity under instruction based activities at sites.
Ability to lift / move computer equipment weighing up to 50Lbs.
Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
Experience with Anti-spyware and Anti-virus software.
Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches,
firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
Good written and oral communications skills with clients and management as well as people
skills.
Ability to work with deadlines and complete tasks on-time.
Preferably with an Associates Degree in Electronics and CompTIA A+ Certification.
Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /
Xenmobile/ Mobile iron etc),
Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,
Best Regards
www.enterprisesolutioninc.com
Ubedur Rahman Khan
Talent Acquisition Specialist
Enterprise Solutions, Inc.
Desk: +1- 510-319-2248
E-Mail : ubedu*****nterprisesolutioninc.com
Reference : helpdesk/ Service desk/Desktop Support jobs
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