About the role
The Australian Academy of Science is seeking a dynamic, motivated and effective ICT Support Engineer to join its growing ICT team. We are seeking a team focused individual who enjoys providing high quality, user-centric IT support, and possesses a track record of thriving in a changing environment. About the organisation
The Australian Academy of Science is an independent, not-for-profit organisation established by Royal Charter in 1954 with an elected Fellowship of over 520 leading Australian scientists. The Academy celebrates and supports excellence in Australian science, promotes international scientific engagement, builds public awareness and understanding of science and provides independent, authoritative and influential scientific advice. This is a key position within an ICT team; part of a broader Secretariat of 80 people who work to support activities undertaken by the Academy. Position information
Conditions:
Canberra-based, full-time, 18-month fixed term with strong possibility of extension.
The full-time salary to be offered is at the Academy classification: (Step dependent on experience)
Academy classification: 6(1) - 6(4)
Base salary: $77,174 - $82,856
Superannuation at 17%: $13,120 - $14,086
Package: $ 90,294 - $96,942 In addition to the 9.5% Superannuation Guarantee, the Academy pays an additional 7.5% contribution to superannuation (for a total of 17%). Alternatively, employees may choose to take the additional 7.5% as base salary. Conditions include flexible working hours, an employee assistance program, options to salary sacrifice, annual leave loading and paid Christmas holiday stand down
Location:
Australian Academy of Science, Ian Potter House, 9 Gordon Street, Acton, Canberra
Details
Position title: ICT Support Engineer
Section: Corportate Services
Responsible to: ICT Manager
Responsible for: NIL
Hours: Full-time (37.5 hrs/week)
Tenure:18 month contract with strong possibility of extension.
Classification: 6(1) > 6(4)
Position Description
The primary responsibility of the ICT Support Engineer is to provide support, maintain and enhance the Academys IT infrastructure and deliver on ad-hoc requests through a helpdesk system. Selection criteria
Prerequisite - Diploma or bachelor''s degree in computer science, software engineering or related technical field, or equivalent work experience.
Essential - 3+ years experience working in a desktop support environment delivering technical support for Windows and Macintosh system users.
- Working technical knowledge of current systems software, protocols, and standards, including Windows Server 2012+, Office 365, Firewalls, Active Directory, DHCP, RDS, DNS, IIS, Storage, basic Powershell scripting, IP Telephony and Networking.
- Maintain core components of Windows server infrastructure, including DNS, DHCP, File and Print services, and Active Directory
- Experience with basic Powershell scripting, IP Telephony and Networking.
- Demonstrated ability to deliver exceptional levels of customer service, and the ability to be accountable for delivering the optimal outcome while developing positive working relationships with staff at all levels.
- Excellent oral and written communication skills with a strong understanding of English and attention to detail, and the ability to apply this in the writing of client facing and technical documentation.
Desirable - Experience with VMWare, Hyper-V, and the Azure platform.
- Experience with any content management systems. (Drupal, Wordpress, etc)
Duties and responsibilities - Deploy and Support workstations, phones, servers, printers, scanners, routers, switches, firewalls and security systems.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, workstations, and other Academy devices.
- Research, recommend, schedule, and perform software and hardware improvements, upgrades, patches and reconfigurations
- Maintain and update documentation as required, including, but not limited to server inventories, software licensing and other technical documentation
- Record, track and document the Incidents, Problems and Service Requests in the Service Desk tool, including all successful and unsuccessful decisions made, and actions taken, through to final resolution or reassigned.
Got any questions? Contact [email protected]
How to apply:
To apply, email [email protected] and [email protected] by 9AM AEST Thursday 27
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