Customer Service Rep (CSR)

7eagle       |    Location:Elk Grove Village,IL       |    Country:United States Of America

CUSTOMER SERVICE REP (CSR) Leading distribution company with plants throughout the U.S. and worldwide. We have immediate openings for CSR to join our team. Work from Monday to Friday, 9am to 5pm and Saturday, 9am to 1pm (This Position is a 6 Day work week). WHAT YOU'LL DO Effective and efficient handling of customer transactions. Accurately record and maintain customer contact information and details. Build and maintain company customer relationships. Answer inbound sales calls and make outbound sales calls. Consistent following up on promises and commitments in a timely manner with customers. Track stock levels to ensure customer orders are handled effectively. Assist customers in determining order requirements or services. Appropriately identify and escalate customer issues. Quote prices and credit terms, and prepare sales orders for customers. Complete sales transactions and processing of payments. Schedule trucking and delivery of material to customer, based on delivery schedule. Create shipping order and packing list. Troubleshoot customer issues during delivery process. Partner with Sales Representative to keep account transactions and literature up to date. Practice Customer focus, collaboration, and communication with team Retain up to date knowledge of company products Perform additional duties as required and or requested. SKILLS YOU'LL NEED   Minimum 2 years of customer service experience Minimum 2 years of Microsoft Office experience Industry experience preferred (but not necessary). High School education required. Some college work completed preferred. Proficiency MS Office Suite (Outlook, Word & Excel) and ability to work on multiple windows Bilingual (Spanish) preferred Excellent communication skills Ability to multi-task and goal oriented COMPENSATION/BENEFITS $15-$17/hour plus OT Paid Vacation 401K  NEXT STEPS Apply Now  ? takes less than 30 seconds to complete a quick form. We personally review every application and we take it very seriously. For obvious reasons, we may not be able to respond to every application. However, if you need to follow up on your status, feel free to email Naomi Bunce (Naomi at 7Eagle dot com) after four business days. We strongly encourage Veterans and Military Spouses to apply.