Customer Service Rep (CSR)

7eagle       |    Location:Edison,NJ       |    Country:United States Of America

CUSTOMER SERVICE REP (CSR) We are a world-class distribution company with nearly 50 years in the business and we have very ambitious expansion plans! We have plants throughout the U.S. and across the globe with more than 2,000 employees and we are looking to add YOU to our team immediately! We have excellent opportunities for new teammates to join our loyal crew and to grow with this exciting company. We love to promote from within which can lead to further career opportunities ahead! You have dreams, we have answers!   WHAT YOU'LL DO Effective and efficient handling of customer transactions. Accurately record and maintain customer contact information and details. Build and maintain company customer relationships. Answer inbound sales calls and make outbound sales calls. Consistent following up on promises and commitments in a timely manner with customers. Track stock levels to ensure customer orders are handled effectively. Assist customers in determining order requirements or services. Appropriately identify and escalate customer issues. Quote prices and credit terms, and prepare sales orders for customers. Complete sales transactions and processing of payments. Schedule trucking and delivery of material to customer, based on delivery schedule. Create shipping order and packing list. Troubleshoot customer issues during delivery process. Partner with Sales Representative to keep account transactions and literature up to date. Practice Customer focus, collaboration, and communication with team Retain up to date knowledge of company products Perform additional duties as required and or requested.   WHEN YOU?LL DO IT Mon- Fri 8:00 a.m. to 6 :00 p.m. Saturday ( only half day ) as per the need of the business.   SKILLS YOU'LL NEED Think of these as guidelines! If you have what it takes and stand out, this job could be yours!!! Why not take your shot and apply?! 2 Years of customer Service experience (required), logistics experience is a plus. This employee will deal with a lot of shipments. A/R experience is also a plus, they will help with issuing credits. Candidate must be comfortable with customer-facing sales visits. High School education required. Some college work completed preferred. Proficiency MS Office Suite (Outlook, Word & Excel) Demonstrated experience with the use of computer and work on multiple windows Bilingual (Spanish) preferred Excellent communication skills Ability to multi-task and goal-oriented And now?.the good part!     WHAT YOU?LL GET up to $16-$17/hr Excellent medical, dental, and vision benefits Company-paid life insurance 401K with generous employer matching contributions Paid vacation Expanding company (established in 1975) FREE, 1-on-1 tutoring for all children/dependents of hourly employees ? All tutoring costs are covered by company for grades K-12, including SAT and ACT test prep tutoring With this great pay and benefit schedule, what?s stopping you?? Click that button!!!     NEXT STEPS<