Collections Representative CSR

xpatjobs       |    Location:Manila , Metro Manila       |    Country:Philippines

In this role, you will: Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems Apply knowledge when communicating with delinquent customers Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers Required Qualifications: 6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education Desired Qualifications: Experience in Account Resolution, Collections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, education Experience in a voice process Completed 2nd year College Level (no back subjects) Flexible with work hours, schedule and arrangement Willing to work in Mc Kinley Hill, Taguig City