Solution Architect

xpatjobs       |    Location:Quezon City , Metro Manila       |    Country:Philippines

Let''s tomorrow, together.At Ubiquity, we live by themantra head, heart, and hustle. because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. because weare always gracious with our time, our collaboration, and with one another. And because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goalsevery person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Ubiquitys Solution Architect of Solutions Design, CX is responsible for providing comprehensive expertise in opportunity identification and assessment leading to the creation and submission of proposals to prospective clients looking to outsource their Customer Experience Service Delivery operations. This role actively participates in all phases of the sales lifecycle providing guidance and subject matter expertise in industry insights and leveraging solutions with a strong focus on Technology.It is also responsible for maintaining critical relationships across internal stakeholders in Ubiquitys Technology department to enable collaboration, adding robustness to first party technology solution offerings.As a stakeholder in the delivery of solutions, this role collaborates with the Transition and Partner Success teams on the planning and execution of program implementations.ResponsibilitiesWork with the Sales & Business Development teams to build and execute selling strategies including providing pre-sales functional support, consultation, and solutions that align with prospect/clients needs, goals and objectives in terms of CX Service DeliveryProvide opportunity qualification expertise to evaluate the clients business needs and align them based upon Ubiquitys differentiators in Technology (first party solutions)Understand industry trends and specific client needs to cultivate innovative thinking and foster trusted advisor relationships with clientsTranslate business and technical specifications into specific project scopes of work and service delivery requirementsUnderstand reporting of metrics, defining key performance indicators, and workforce management (forecasting & capacity planning)Maintain internal, first party solution documentation including capabilities presentations and competitive analysis matrices by collaborating with internal Product and Marketing teamsProvides technical, functional, and solution subject matter expertise to the Sales team, prospect, and existing clients from a Technology perspective. This requires a deep understanding of Ubiquitys Technology Infrastructure (network, systems, telephony, software development), process flows and Security policiesManages the Requests for Proposals (RFP) and Requests for Information (RFI) process as well as acting as subject matter expert (SME)Develop and write business and commercial proposal documents to be delivered as part of Request for Proposals (RFPs) and unsolicited bidsCreate and maintain an internal facts & answers library for articulating solution capabilities and strategic value in collaboration with Marketing and Sales teams.Solution Development and MarketingWrite the proposed solution in collaboration with internal business partnersProactively deliver strategic messages and roadmaps to new and prospective clientsCollaborate in developing solution options in alignment with clients business needs and requirements identified in conversations with prospective clients.Provide input to the Business Development (Sales) and Marketing teams for the purposes of executing plans for brand development, market awareness, and positioning.Collaboration with the organizations teamEstablish and maintain effective and multi-disciplinary working relationships across various levels including staff, clients, prospects, vendors, professional organizations, regulators, and senior management.Education/Experience/Skills RequirementsA minimum of 3 years'' experience in a Solution Design, Project Management, IT Project Management, IT Operations Management, Consulting or client-facing role in a BPO settingBachelors degree holder in Business Administration, Computer Sciences or Systems Engineering is a plusExceptional oral and written communication skills with strong presentation capabilitiesExcellent interpersonal and leadership skills that demonstrate the ability to solve problems, achieve results, and foster strong customer service orientationStrong organizational skills, with the ability to adapt messaging to be relevant to the intended audienceSolid understanding of Business Process Outsourcing, Customer Experience Service Delivery, and IT SolutioningProficient computer skills including the document editing suites, visual diagramming, document and file management, and advanced slide presentation software knowledge is preferredProficiency in using spreadsheets, formulas, sorting and filtering of data, summarizat