Customer Service Representative (Life Insurance) On-site (80% non voice)

xpatjobs       |    Location:Taguig , Metro Manila       |    Country:Philippines

About the role: Salary range: 25K - 34K Work Set up: On site Location: BGC Schedule: Rotational/ Shifting schedule Employment Type: Permanent Benefits: HMO on Day 1 with 1 free dependent upon reg, NSD, PTO credit and PH Holidays, 13th month pay About the role: Interact with customers and immediately get the context of the concern and/or request Ability to switch effortlessly between channels (phone/video call, email, live chat, co-browsing, and social media) and be the single point of contact for all inquiries Research all the possible ways to provide solutions and quickly come up with a solution In cases that are highly technical or require decision-making, the representative should be able to escalate to the appropriate teams and ensure the resolution of the case Performed administrative tasks, such as maintaining records and handling any changes in the policy Ensures all compliance requirements are satisfied Meet and maintain daily and monthly service level standards Position requirements: Skills Requirement: Effective communication skills that creates emotional connection with the customer Strong customer service abilities Ability to provide a proactive support High analytical skills High attention to detail Ability to multi-task, prioritize, and manage time effectively Qualifications: Bachelor''s degree or College underg of any field at least 2 years experience in insurance financial and healthcare industry Familiar with Omnichannel CRM systems and practices Knowledge of insurance investment business as an asset Proficient in MS Office Applications (Word, PowerPoint, and Excel) Excellent English communication skills, both verbal and written Spontaneous or able to express thought freely No issues reporting onsite