Operations Trainer (Onsite)

xpatjobs       |    Location:Pasig , Metro Manila       |    Country:Philippines

Job Responsibilities: Develop and deliver training programs tailored to the needs of tele-collections, customer service, and other operational functions Create engaging training materials, including presentations, manuals, exercises, and assessments Conduct training sessions for new hires and existing employees to ensure a high level of competency in collections techniques, customer interaction, and operational procedures Collaborate with department managers and subject matter experts to identify training needs and develop relevant curriculum Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics Provide ongoing coaching and support to employees to reinforce learning and drive continuous improvement Stay updated on industry trends, regulations, and best practices related to tele collections, customer service, and operational management Assist in the development and implementation of new processes and strategies to optimize operational efficiency and effectiveness Serve as a resource for employees, answering questions, resolving issues, and providing guidance as needed Qualifications: Bachelor''s degree in Business Administration, Finance, or related field Proven experience in tele collections, customer service, or related operational roles Previous experience in training and development, preferably in a financial services or collections environment Strong knowledge of collections strategies, customer service principles, and operational processes Excellent communication and presentation skills Demonstrated ability to design, deliver, and evaluate training programs Analytical mindset with the ability to interpret data and identify performance trends Proficiency in Microsoft Office applications and learning management systems Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP) is an advantage Experience with telephony systems and call center technologies, and familiarity with regulatory requirements and compliance standards in the financial services industry are preferred Must be willing to work onsite in Pasig City, and 6 days a week