Programs Support Officer

xpatjobs       |    Location:Manila , Metro Manila       |    Country:Philippines

Job Description This is a remote position. Philippine-based applicants only. Are you passionate about people, education and technology? Join us at an exciting time in our global business growth! We are seeking an Industry Partnerships Associate to help connect talented students with employers to build skills for the future of work. About the role: The Programs Support Officer is responsible for supporting the delivery of Practera Programs and products. About you: You are super organised and love working in a team and to a process. Teamwork makes the dream work. You believe in the power of experiential learning and to help students and businesses succeed. About Practera: Practera is a fast growth Australian founded edtech startup. Were on a mission to help millions of people build skills, navigate the future of work and create life opportunity. Our Practera platform connects students and industry partners in a range of work integrated learning programs. In many programs diverse student teams undertake research projects for a real industry client to develop their professional skills and experience. The programs are primarily short form (2-3 weeks) and online, there is no cost to the employer to participate and generally the ask is a project brief and 2-4 hours of time. The team also recruits mentors seeking to give back and who play a defined advisory role to the students. Thousands of employers have successfully participated in Practera Student-Industry programs as project clients over the past few years, with an overall 85% Willingness to Recommend (WTR) and 88% of reports described as high or outstanding quality. Practera is seeking employer participation from a broad range of sectors, countries and types from large brand name businesses, to startups, small business, government and community organisations. We are a global and distributed team with people in Australia, US, UK, Malaysia, Sri Lanka, Phillippines and India. Our passionate, diverse team and friendly culture are the foundation of our success, and our #1 value is delivering positive experiences for our staff, customers and students! Scope of role: Support the preparation, planning, delivery and reporting of Practera programs, according to the delivery schedule / calendar Work with Program Manager/Director to liaise with key external stakeholders (including university and industry partners) to support program delivery, including student recruitment, program logistics and technical support and reporting Provide support on technical configuration and testing requirements Support and execute on the administrative requirements of program delivery (for example but not limited to, community management, participant support through multiple channels, managing workflows and documents, facilitating workshops) Program monitoring, evaluation and reporting The key responsibilities of the Programs Support Officer are: Program Delivery and Coordination 80% Support of program delivery including planning, preparation, delivery and reporting. Coordination and maintenance of project delivery of assigned Programs and allocation of work across all delivery requirements for each program delivered by the Practera Team. Manage and maintain duties in the Programs Calendar and Asana project lists across all programs and ensure all tasks and projects are on track and delivered as per the schedule. Liaising with Universities and coordinating all requirements post sale from student recruitment, support and program reporting with allocated stakeholders (ie Careers team) Lead Mentor recruitment and engagement for Micro Projects. Collaborating with relevant staff and ensuring configuration and UAT is completed for all programs. Liaising with the Projects team to ensure all Clients/Projects engaged, confirmed and ready for program launches Lead and manage all venues and facilitation requirements in place for program launches Program Coordination including program support, interventions, tech requirements and successful execution for Programs to a high standard. Engagement and bug reporting with the tech team, along with continuous product improvement feedback. Report weekly to Programs team updates and status, flagging key issues re resource needs. Continuous improvement