Project Manager

xpatjobs       |    Location:null , Central Visayas       |    Country:Philippines

The role of a Project Manager is to effectively deliver market research projects in a way that consistently results in the highest level of customer satisfaction for both internal and external clients, while maintaining the speed and accuracy required in a dynamic environment. Our Project Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment. Responsibilities Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata''s products and services Ensures project task activities are completed through personal production, internal support teams (such as survey programming, data processing and sales), and vendors (such as translators, third party providers, etc.) Tasks May Include Testing survey links Ordering sample Setting-up and monitoring reports to evaluate key project metrics Ensuring quality measures are followed Managing Quotas Creating project materials such as project clipboards and briefing documents Conduct project briefings with clients and team leads Updating clients regularly on project progress Ensuring key project performance metrics such as project profitability meet or exceed established guidelines Proactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely manner Effectively communicates both as an individual and as part of a client-facing project team Ensures survey quality using current market research methodologies Other duties as assigned Skills And Attributes Is able to communicate clearly and effectively at all levels Adept with technology and tools Ability to manage multiple priorities and trouble shoot a range of issues in high-pressure situations Pursues his or her work with energy, drive, and a need to finish Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning Effectively copes with change and shifts gears comfortably Always strives to deliver results by being solution oriented and a team player Identifies issues, leads troubleshooting endeavors, and escalates when efforts have been exhausted Can clearly and effectively communicate project metrics, timelines, and other details pertaining to hand offs to colleagues Experience Account or Project Management experience is beneficial Experience in market research strongly desired Experience in a customer service environment desired