Client Service Engineer

xpatjobs       |    Location:Quezon City , Metro Manila       |    Country:Philippines

With more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country''s largest provider of offshoring solutions. Client Service Engineer , be 100% YOU with MicroSourcing! Responsibilities: Responding to resolving technical issues from being the initial point of contact, diagnosing and resolving 1st level of support. Engaging with the customer via phone, email and chat remote support Troubleshoot system problems such as end user desktop, application, mail delivery, routing, server, network and firewall issues within a small to medium scale business environment Handle PM endorsed tickets from the North American team Responding to and resolving issues raised by our monitoring system Monitor and remediate NOC alerts Monitor client backups and facilitate BDR tests Monitor Patching of all clients and their systems Escalate unresolved issues to relevant escalation groups Qualifications: Minimum of 3+ years with end user support within a US Managed Service Provider environment High English communication proficiency both written and verbal. Strong knowledge of Microsoft Operating Systems including Windows Servers, and Office 365 Applications Understanding of current Virtualization (VMware / Hyper-V), Cloud (Azure/Google Cloud/AWS), Backups and Patching technologies Understanding of networking concepts like routing and firewalls Experience in Troubleshooting hardware, software, and network related issues. Experience with MSP tools such as Connectwise Automate, Connectwise Control, N-able, Datto is desirable. Level 1 Certifications is a plus: Comptia A+, Network+, CCNA, MCSA etc. Whatu0027s in it for you Competitive Total Rewards (Compensation, HMO, Group Life Insurance and Performance bonuses) A very collaborative work culture Find a balance between work and life that fits you. Do what you do best with MicroSourcing! For more information, visit https://www.microsourcing.com/ .Terms & Conditions apply