Account Manager

xpatjobs       |    Location:Quezon City , Metro Manila       |    Country:Philippines

Position Summary The Account Manager plays a crucial role in managing accounts and enhancing Client experiences. As the primary point of contact for Clients, the Account Manager ensures superior service through proactive expectation setting, problem resolution, escalation management, and client support. This role reports directly to the Senior Account Manager and is integral in maintaining long-term relationships with clients. Job Details Hybrid Monday to Friday | 3 PM -12 AM/5 PM 2 AM/6 PM 3 AM Responsibilities Client Management Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty. Keep an updated client database with relevant information for each account. Conduct regular check-in meetings and strategy sessions with clients to assess needs and provide solutions. Manage client escalations, liaising with key support leaders to devise effective solutions. Implement any changes to client accounts, ensuring that all relevant departments are informed. Collaborate cross-functionally with other departments to identify growth opportunities and facilitate timely actions. Produce regular reports detailing account changes, client requests, and other relevant metrics. Plan and coordinate client visits, including preparing checklists and liaising with other departments to organize the agenda. New Client Onboarding Lead initial meetings with new clients to outline expectations, workflows, and requirements. Act as the key Point of Contact during the transition phase from the Sales Team. Arrange onboarding sessions with internal stakeholders to align expectations and coordinate requirements. Qualifications A minimum of 1-2 years of experience as an Operations Manager, Account Manager, Client Services Manager, Project Manager or similar role. Exceptional communication skills, both oral and written. Ability to thrive in a high-pressure, fast-paced, and constantly changing environment. Superior organizational and time management capabilities. Proficiency in MS Office suite, including Word, Excel, and PowerPoint. Flexibility to work in shifting schedules.