Risk Manager, Amazon Payment Services

xpatjobs       |    Location:India       |    Country:India

The Role DESCRIPTION Job summary Are you customer obsessed, flexible, smart and analytical, execution focused and passionate about e-payments? Amazon Payment Services (APS) is a leading payment service provider in MENA region with operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment services to thousands of merchants. APS team is trying to build a robust execution and management process for driving the best payment experience on & off Amazon. While we are working towards launching innovative ways to pay and with the most friction less manner, we understand payments to customers & sellers is a key enabler in building trust. We are looking for a fraud-prevention specialist who can become a key contributor in our fight against financial crime Key responsibilities include but not limited to: Executes against established SOPs and identify opportunities for process improvement Identify gaps in controls and processes Design program controls and testing mechanisms in collaboration with internal teams Consult legal for guidance on specific use cases or escalations Establish SOPs, process controls, recommend revisions and ensure alignment with risk and regulatory requirements. Observe, escalates & resolve gaps in processes or controls Communicates and defends processes and controls to peers in partner organizations Perform deep dive analysis and creates COE based on identified deviations and recommends appropriate solutions. Measures key metrics, process or control risk to inform product and program level risk assessment and own weekly/monthly metrics and process reviews with internal and external stakeholders Maintain subject matter expertise specific to job functions and general industry awareness Earns trust of peers by understanding operational processes related to risk management programs and product offerings Makes recommendations as inputs into product and technology roadmap discussions Research and recommend innovative technology solutions to management Implement operational program controls by creating project plans Identifies, prioritizes and coordinates work streams necessary Influences internal teams to uphold and maintain program control Recommend to product and technical teams improvements to technical risk management solutions to drive program efficiencies Requirements BASIC QUALIFICATIONS 3+ years experience working in a payment gateway, payment processor, payment aggregator, bank or payments industry related institution Strong interpersonal and leadership skills. Strong written and verbal communication skills Strong attention to detail and organizational skills. Strong problem solving, initiative and follow-through skills. Experience working with geographically distributed teams within a complex international organization Knowledge of the payment industry, regulatory compliance landscape, and of credit and debit payments systems Ability to effectively communicate in written and verbal form across functional groups within the company, with clients, customers and vendors, as well as senior management. Ability to manage through influence Strong analytical skills (Excel skills is a must) Bachelors degree from a reputed university Experience working in a risk and control capacity with engineering teams and technical functions. Knowledge in card-not-present payments, fraud-prevention, buyer merchant risk management and/or chargeback management. PREFERRED QUALIFICATIONS Preferred but not mandatory qualifications: Fraud investigator, risk, compliance or similar certification Masters degree from a reputed business school 5+ years experience working in a payment gateway, payment processor or payment aggregator Experienced in working for a start up as well as a multi-national tech firm About the company Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.