Service Desk/ Helpdesk Representative

Mightyworks       |    Location:PA       |    Country:United States Of America

&nbsp; <ul> <li>1-3 years technical support experience in a computer-related area</li> <li>Knowledge of commonly used concepts, practices, and procedures in the related field</li> <li>Working knowledge of related ITIL standards or best practices</li> <li>Intermediate knowledge of infrastructure support components <ul> <li>Standard desktop, tools &amp; utilities</li> <li>Server operating systems, tools &amp; utilities</li> <li>IT networks and voice services</li> <li>IT security and Disaster recovery</li> <li>Process control and monitoring</li> <li>Call Center technologies</li> </ul> </li> <li>Bilingual language skills (French) required.</li> </ul>