Division President

xpatjobs       |    Location:null , Western Visayas       |    Country:Philippines

Manila, PH Full-Time The Division President leads the onsite Executive Management team and will play a key role in supporting the organization. This position plans and directs all aspects of an organization''s policies, objectives, operations, and initiatives. In this role, you will be responsible for developing, implementing, and overseeing strategic business plans and initiatives within the center to achieve operational efficiencies, cultivate an exceptional team environment, and create an outstanding customer experience. Candidates for this position should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. WHAT DOES SOMEONE IN THIS ROLE DO The right candidate for this position must have the management and organizational skills required to lead call center staff to deliver superior sales and service while managing several business plan projects. The position accomplishes this through a respectful, constructive, and energetic style, guided by the company''s objectives. Essential Duties Establishes, implements, and communicates the strategic direction of the organization''s operations division Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems Create a culture of success and ongoing sales goal achievement to deliver profitable growth Develop a strong, sustainable team by attracting, mentoring, developing, rewarding, and retaining top talent Inspire and motivate supervisors and team members to achieve and surpass performance targets Direct the ongoing professional development of call center staff and management team related to technical and sales training critical to the team''s success Work with call center management to improve KPIs, management of operations applications, performance monitoring/QA, and employee leadership and coaching Demonstrated ability to increase key metrics along with sales quotas, conversion rates, etc Effectively leverage supporting resources in the sales process with the spirit of teamwork and cooperation WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. Required Qualifications Minimum of 20-years of total call center experience and at least 15-years of call center management experience Associates degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication skills Superior knowledge of call center tools and technology used to manage KPIs and SLAs Strong supervisory experience including staff development Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint Demonstrated ability to drive sales through the actions of others Possess practical conflict resolution skills (both customer and agent conflict) Proven leader with advanced time management, planning, organizational and multitasking skills Ability and eagerness to learn new products and system Ability to work in a professional, fast-paced environment Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets Clear, concise and practical communication skills (both oral and written) A solution-oriented and positive mindset that openly embraces change and stretches goals. Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues. An ability to hold team members accountable for job performance including adherence, KPI''s, and process The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS Military, local, state or federal government experience is a plus. Bachelors Degree or MBA (preferred but not required) Experience managing both remote and on-site reports is a plus Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. This