HIGH QUALITY OPERATIONS MANAGER

Mightyworks       |    Location:NY       |    Country:United States Of America

<p><strong>Duties and Responsibilities include but not limited to:</strong></p> <ul> <li>Hiring, scheduling, training and development of support staff, including front desk, cleaning and juice bar.</li> <li>Facilitate and administer the stage management checklist as to insure the club maintains high standards of cleanliness.</li> <li>Ensure the highest levels of customer service with all member interactions and touch points.</li> <li>Assist in collection of member payments</li> <li>Ensure the highest execution of all company and club initiatives.</li> <li>Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing.</li> <li>Ensure the club meets standards for maintenance, safety, security, and physical plant operations.</li> <li>Conduct walk through of the club with club mechanic and maintenance staff utilizing cleaning checklist and forward relevant information as to expeditiously handle operations issues.</li> <li>Report all equipment and facility issues by utilizing company procedures. Work with mechanics to resolve facility issues expeditiously as to minimize member concerns.</li> <li>Ensure visible maintenance items are repaired promptly and proper signage is posted.</li> <li>Train opening and closing managers to prepare club for operations readiness.</li> <li>Execute the processing/submission and approval of payroll.</li> <li>Manage employee relation matters such as time and attendance, professional conduct and work performance.</li> <li>Establish controls of expenses and purchasing of club supplies and maintain at or below budget.</li> <li>Follow up for quick turnaround of items in dis-repair</li> <li>Demonstrate ability to articulate variences in expenses versus budget</li> <li>Communicate effectively by holding weekly and individual meetings with all key club personnel.</li> </ul> <strong>Experience:</strong> <ul> <li>One year club/gym experience preferred</li> <li>Fluent in English (proficient reading and writing skills)</li> <li>Excellent organizational and communication skills</li> <li>Strong customer service skills</li> <li>Ability to successfully multi-task</li> <li>Strong customer service skills</li> <li>Good follow up skills</li> </ul>