IT Helpdesk Support (Project-based)

xpatjobs       |    Location:Quezon City , Metro Manila       |    Country:Philippines

Note: You will be automatically registered for TriumphAsia''s leading Virtual Career Fair for Diversity once you apply to this role listed with the participating organization. The fair will be held between March 5 and 7. This is an exclusive opportunity for professionals with more than 2 years of experience to get placed in leading diversity-focused organizations in India. Applies technical knowledge to provide 1st tier support to diagnosis, troubleshoot and resolve network end user application computer software and hardware problems and issues. Essential Job Duties Receive, prioritize and respond to user calls identifying and requiring major software or hardware problems and issues Receives calls from users to resolve simple and complex computer software and hardware problems Provides services including inquiries of how to set up and use specific software, technical printer, word processing, electronic mail, and operating system issues Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Initiates, escalates, or resolves problem tickets and/ or service requests. Troubleshoots and resolves technical problems, escalates to support resources. Other duties as assigned. Skill/Requirements Associate''s degree in MIS/IT, computer science or a related field; or equivalent combination of education, experience and training that provides the required knowledge and skill Minimum 2 - 5 years or experience in IT Helpdesk Support Networking and hardware knowledge Thorough understanding of Microsoft products - NOS, OS and other applications Excellent customer service skills Excellent troubleshooting skills Ability to express complex technical concepts effectively, both verbally and in writing Remote support experience, a plus''