E-Commerce Coordinator

xpatjobs       |    Location:Metro Vancouver , British Columbia       |    Country:Canada

You will be responsible for providing administrative and operational support for our virtual gallery.The role will involve routine daily dispatching and packing of online orders received, together with associated customer service, inventory management, and longer-term maintenance of the online retail business including functionality and trouble-shooting. Coastal Peoples has an exciting new opportunity for an experienced E-Commerce Coordinator to join our vibrant Art Gallery in downtown Vancouver.Our Gallery can give you the opportunity to experience Indigenous culture in an arts environment. For over 25 years, Coastal Peoples Gallery has presented a world class First Nations and Inuit collection, and has brought visitors and collectors together to experience their art and culture in a historic Gastown location. Description of Position : Were seeking self-motivated candidates with solid tech skills who are willing to maintain and oversee all aspects of our virtual gallery and handle various key duties of inventory management, shipping and daily operations during a flexible work week. If this sounds like you, then we would be delighted to have you apply. Responsibilities : Working within an intimate team environment, you will coordinate all aspects of online gallery including: Receiving and documenting new inventory to maintain/archive inventory system Executing all steps of the online purchase order process Entering details into CRM database Handling all aspects of the shipping department and facilitating relevant communication between all parties Liaise with staff and clients to coordinate packing and shipping of artworks Manage shipping issues and/or complaints with clients Execute packing and transport of art, while focusing on value and cost Obtain estimated costs for shipping quotes and organize shipping transportation Prepare and complete various export documentation for cross-border and international shipments Organize shipping invoices and ensure payments have been reconciled Communicate with shipping suppliers regarding various issues including customer service complaints Maintain, inventory, and purchase shipping and stationery supplies Organize and maintain consignment agreements with suppliers and clients Manage and maintain storage areas Perform deliveries, pick-ups and errands Reporting of technical issues with website to management team Assist with other associated projects as requested Requirements : 1-2 years E-Commerce experience with knowledge of best practices on processing, maintenance and reporting Experience with content, product and inventory management Strong copywriting, editing and uploading image skills Self-motivated, self-reliant multi-tasker capable of working independently Must have the ability to work calmly and quickly under pressure Ability to handle volume and complexity with speed and accuracy Comfortable and confident in making effective decisions in a timely manner Well organized individual with meticulous attention to detail Computer knowledge to organize and prepare shipping documentation Proficient in Microsoft Office applications including Excel, Word, etc. Ability to handle delicate artwork in a professional manner Excellent communication skills both verbal and written Willing to work within a flexible weekly schedule CRM experience is considered an asset A university or college degree or post-secondary education is an asset Previous gallery experience is not necessary although preference may be given to those who have worked in a gallery/arts environment Application Information: Please indicate on your submission where you discovered this job posting. Please email your cover letter, resume and references to [email protected]. We thank all applicants for their interest; however, only those short-listed will be contacted. No phone calls or gallery drop-ins please. This position will remain open until it is filled. cation skills