Production Support Engineer

xpatjobs       |    Location:Melbourne       |    Country:Australia

Production support experience + Development experience in Mobile apps Must have technical support experience in Mobile apps (iOS, Android), AWS or Google cloud platform experience preferable Working knowledge of agile implementation in prod support Must be willing to work in shifts Provide support to all applications and provide assistance to all end users and identify any issues in production. Maintain schedule jobs and perform troubleshoot on processes and resolve all issues. Analyse all vendor applications and provide operational support to same and perform reviews. Administer and implement all new systems and ensure transition of plans to production. Document all production applications and resolve all application issues and answer all requests. Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions. Analyse all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues. Maintain effective relationships with various system administrators and development teams.