Client Services Coordinator/Sales

xpatjobs       |    Location:Sydney       |    Country:Australia

An exciting opportunity to join a leading education company in Sydney. We are looking for a highly organised client services officer to join our team. About Endeavour We are an education company that provides bespoke high-end academic support to bright and motivated students. We heavily utilise technology and work with an expert team of tutors to help students achieve exceptional academic results. At Endeavour, we have one goal in mind - to exceed every student''s expectations for what''s possible. Our company is growing FAST! Having tripled in size over the last 12 months, we are at an incredibly exciting point in our business. As a result, the company is constantly seeking new talent to help support its expanding operations and accommodate its increased demand for tutoring. We are looking for a new client services coordinator to join our team and grow with us to the next level. About the Role As a client services coordinator, you will be working directly with both new and existing families to ensure that they have an excellent experience with Endeavour. The exciting role involves: Qualifying new leads and explaining Endeavours services to new clients, as per our sales process Establish and maintain excellent relationships with customers Accurate and timely implementation of client strategies Organising appointments with students and tutors and updating parents about how tutoring is progressing. Actively work to provide Endeavour with feedback about how our processes and techniques can be improved Location: Sydney, St Leonards Hours: Monday-Friday, 8:30 AM to 5:00 PM The Successful Applicant will be able to Demonstrate: A track record of delivering excellent customer service in customer success and/or account management History of working in a team environment with cross-functional peers Experience handling difficult customers or situations and the ability to propose resolutions Proficiency in the use of email, with strong written and verbal communications skills. Ability to interact comfortably with clients in an approachable, professional and confident manner Be able to work autonomously but be collaborative in your approach Exceptional organisational and time management skills with a proven ability to prioritise work efficiently in a fast-paced environment Demonstrated commitment to quality and attention to detail. Ability to work in a dynamic and changeable environment effectively. High regarded, but not essential: Previous experience in education (primary or high school teaching, another education company) Previous sales and/or online marketing experience