Role: - Lead/Senior Salesforce Business Analyst
Location: - New York, NY 10022 (Hybrid 2 to 3 days in a week)
Type: - Contract
Job Description: -
· Support product managers on large projects to produce better
business outcomes
· Analyze and decompose current state business processes
· Define target state business processes and align functional
solutions
· Drive Information gathering activities such as surveying, analyzing
and evaluating processes, products and services, by using a variety of internal
and/or external data
· Develops and presents documentation supporting project initiatives
including business case, project scope, business and functional requirements,
user stories and ?use cases? in accordance with established service levels and
documentation standards.
· Assist with all phases of SDLC with emphasis on requirements, UAT
and Change Management
· Assist in coordinating business unit subject matter expert meetings
in order to solicit and cross-reference business and functional requirements
· Help ensure project team is adhering to project plans and helping
to identify and resolve discrepancies
· Supporting product managers(s) in meetings and presentations (e.g.,
Meeting notes, presentation materials, business reviews / sign-off)
· Ability to track deliverables and ensure items are closed within
project timelines (e.g., Action Items, Open Questions, Requirements Sign-Off,
Business Reviews, etc.)
· Complete assigned project deliverables according to project plan
and expected quality.
· Ensure all product documentation, FAQ?s, runbooks are captured and
up to date
· Work closely with change management and manage user feedback
related to CRM products and features
· Collaborate with product managers to review and prioritize feedback
· Provide subject matter expertise for new and existing (BAU)
products and first response to the production support team for CRM product team.
Required Background: -
· 2 - 5 years in a large organization or major consulting
organization focused on a Business Analysis within the Equity, Fixed Income or
Investment Banking businesses
· Salesforce.com implementation and integration experience, including
different business systems as well as working with integration tools
· Excellent attention to detail and thorough documentation skills
· Hands on experience configuring Salesforce, including workflows,
validation rules, and security controls
· Proven ability leveraging analytical and problem-solving skills in
a fast-paced environment
· Experience collaborating with business stakeholders, business
process owners, technical project managers and technical teams to execute
business analysis tasks
· Drive and desire to learn and grow both technical and functional
skill sets
· Inquisitive and continuously focused on identifying inefficiencies
and improving business processes
· Excellent interpersonal skills and ability to thrive in a
collaborative environment
· Goal-orientated, self-motivated and adapts to changing situations
· Strong presentation, communication (written and verbal) skills, and
interpersonal skills; must be detail orientated
· Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio,
SharePoint as well as other project management and time tracking tools
· Salesforce Certifications and SQL Knowledge (Plus but not required).
Reference : Sr. Salesforce Business Analyst jobs
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