Job Application Support Analyst Pennsylvania Application Support

Application Support Analyst

Skills:Application Support       |  Location: Pittsburgh  ,  Pennsylvania  ,  United States Of America

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Title - Application Support Analyst
Location - Pittsburgh, PA
Duration - Contract

Job Description:


Experience: 1-3 years


The preferred candidate will possess strong technical knowledge in Oracle
Databases, Unix systems, and Windows Server support. Experience in supporting
Accounting Systems (preferably Eagle Investment Systems) and associated
workflows, such as Trade Processing, Fund Accounting, and Reference Data
Management. Ability to work under stressful situations. Experience in
monitoring and troubleshooting technologies, such as Moogsoft, App Dynamics,
Splunk, Prometheus, among others. Provide Incident Management and Problem
Management functions as it relates to issues tied to the Accounting application.


Role:
Provides application technical support in complex situations as well as
partners with Development teams for coordination of team / project work.
Monitors real time transactional data monitoring within the Accounting
applications.
Provides incident management and problem management service for production
related incidents.
Lead troubleshooting during production outages and communicates to management
throughout the incident lifecycle.
Ensures that expected application performance levels are achieved by
coordinating stability efforts with Development and the program team.
Leverage existing products/functionality and promote reuse.
Work alongside other engineers on the team to elevate technology and
consistently apply best practices.
Collaborate closely with all the other members of the team to take shared
responsibility for the overall efforts that the team has committed to.
Collaborate cross-functionally with data engineers, business users, project
managers and other engineers to achieve elegant solutions.
Utilize local meetups to gain and share knowledge.

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