Desktop Support Technician

Hi,

Hope you are doing well!!

This is Rizwan from Teamware.We have Job opening for Desktop Support Technician


Role : Desktop Support Technician

Location : Frederick, MD (Day 1 Onsite)

Duration: Contract Long Term



Job Description :

Act as a point of contact to support service users and customers across the organization
Should be willing to work in shifts and provide 24/7 support
End to End ownership of tickets and update tickets periodically
Answers intermediate level calls and creates and/or updates trouble tickets or service requests for all client calls, emails and user created tickets - documenting all activities completely and accurately in the ticket.
Manage support requests that can come through a range of channels such as email, chat, and telephone
Troubleshoots moderate level support issues and provides timely resolution.
Obtains assistance with, or escalates, complex problems to more senior support technicians for resolution.
manage support requests that can come through a range of networks, such as email, chat, and telephone.
Reference : Desktop Support Technician jobs