Job Lead Application Support Analyst Pennsylvania Application Support

Lead Application Support Analyst

Skills: Application Support       |  Location: Pittsburgh   ,  Pennsylvania  ,  United States Of America

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Title - Lead Application Support Analyst
Location - Pittsburgh (PA)
Duration - Contract

Job Description:


Our Team:
We provide global solutions tailored to meet our clients' unique needs to help
enhance the management, administration and oversight of their entire investment
process and deliver the tools they need to expand their ability to process,
monitor and measure investment data from around the world.

Asset Servicing Technology Production Services is dedicated to ensuring that
our technology environments are best in class. Our Production Services teams
runs the systems that keep BNY Mellon running. Our mission is to deliver a full
IT service management lifecycle across all run-the-bank applications and
infrastructure support with the purpose of providing a controlled, secure, and
predictable production environment.

Job Description:
Production Support and Product Maintenance work by interacting with different
Infrastructure Teams in the Bank and with the Vendor.
Oversee of operational processes for technology based services. Manage change
reviews, testing, DR test, change checkouts coordination between different
Development teams. Must have production services/support experience, project
management, technology architecture and ITIL process understanding.


Major Responsibilities:
24/7 support. Previous production support experience. Investment Banking
Finance background will be added advantage.
o Able to handle day to day support activities for applications and overnight
batches.
Responsible to provide technical and function support to internal and
external clients.
Requires a strong HandsOn person with strong trouble shooting skills.
Excellent problem solving skills with a strong sense of customer commitment.
The role requires to provide rapid response to customer incidents/requests,
participate in root cause analysis efforts and trends, assist in building
o up knowledge base articles and documentation.
Candidate will work closely with AppDev teams, other production support
teams, various stakeholders within the organization.
Client support, Track client issues, troubleshoot/research application issues
are the essential functions required.
Highly motivated with the ability to work independently and in a team
environment.
Well-organized with the ability to multi-task and prioritize with minimal
supervision.
Excellent communication (written and verbal) and interpersonal skills.
Ability to understand and communicate concepts quickly, succinctly, and
accurately.
Demonstrated aptitude for mastering new software applications.


Qualifications:
Bachelor's degree in computer science engineering or a related discipline, or
equivalent work experience required
Experience in Tech SLA management and Prod critical issues monitoring,
escalation and resolution.
Good experience with Linux and other Unix operating systems
Exposure in ServiceNow Portal and change management procedures. Well versed
on ITIL process
Exposure on SOA / API based S/W development using Java, Spring Boot and REST.
Exposure on Container based development and deployment in Linux platforms.
Exposure in Kafka messaging system.
Experience with monitoring tools like Splunk.
Preferred knowledge on Python.
Preferred knowledge on Database queries - SQL commands.
Good to have knowledge and/or exposure for any DevOps tools and techniques.

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