Incident Manager

Position : Incident Manager
Location : Columbus, OH (Onsite)
Duration : 12+ Months

Responsibility / Expectations from the role :

Responsible for the end-to-end management of all IT major incidents.
Leveraging technology to issue all communications and providing key
stakeholder management
Leading, driving, facilitating, and chairing all investigation activities,
meetings, and conference calls
Forming collaborative action plans with specific actions, roles and
deadlines, and ensuring these are completed
Matrix management of people, processes and resources including third parties
- including resolving conflict to move forward to resolution
Being accountable for resolving the outage via workaround or permanent fix
Ensuring all administration and reports are maintained and up-to-date,
including contacts information, technical diagrams, post major incident reviews
Supporting and nurturing process improvements and knowledge base improvements
Continually maintaining and developing tools and resources to manage major
incidents effectively
Providing periodic major incident metrics reports

Must-Have :

An eye for detail
Be calm under pressure
A methodical mind
A good communicator
A problem solver

Reference : Incident Manager jobs