Customer Service Specialist

Customer Service Representative provides maximum customer satisfaction by efficiently managing:
the customer portfolio of his/her business or region
Oversee production planning and management activities
Develop production plan, budget and timelines according to production specifications.
Ensure that finished products meet quality standards and customer specifications.


RESPONSIBILITES

Act as prime contact person for the customers of his/her portfolio
Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
Follow up outstanding customer orders and proactively provide customers with an updated open order status


You go above and beyond, acting as a role model and providing support, training and coaching
to other members of the team. You inspire others to deliver excellent customer service and encourage others to participate/learn.

Fluent English and good oral and written knowledge
PC literate: good knowledge of PC, network and standard packages used under Windows.