Skills:Receptionist | Location: Pembroke, MA , Massachusetts , United States Of America
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PERSONAL ATTRIBUTES : High energy levels and very focused on customer service. Ability to liaise effectively with clients. Duties: Take guests' details and allocate their rooms Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests Inform guests of the hotels services and facilities, policies and procedures Deal with enquiries and requests from guests Take messages for guests Finalise guests' bills and issue receipts upon payment Ensure all communications with clients are professional, resulting in compliments. Resolve all customer queries efficiently, and within agreed timelines. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
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