Technical Writer

Mightyworks       |    Location:CA       |    Country:United States Of America

<p>&nbsp;</p> <p><strong>Technical Writer (Contract)&nbsp; - 6 months</strong><br /> &nbsp;</p> <p>ServiceTitan is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product. Includes other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs.&nbsp;</p> &nbsp; <p>Contract length: up to 6 months</p> &nbsp; <p>Required</p> <ul> <li> <p>Experience: 3 to 4 years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment</p> </li> <li> <p>Education: Bachelor&#39;s degree in English, Technical Communications, Computer Science, Creative Writing or equivalent</p> </li> <li> <p>Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful</p> </li> </ul> &nbsp; <p>Responsibilities</p> <ul> <li> <p>Support all documentation tasks in the Docs team backlog, including create new content and edit existing documentation as needed</p> </li> <li> <p>Revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team</p> </li> <li> <p>Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content&nbsp;</p> </li> <li> <p>Work and collaborate with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team.&nbsp;</p> </li> </ul> &nbsp; <p>Portfolio Submission</p> <p>Please submit a writing portfolio (3&ndash;5 writing samples) that demonstrates your ability to produce efficient and clearly written customer-facing and/or internal documentation. The portfolio should exhibit your ability to understand and implement content architecture and/or presentation of complex concepts. A diverse writing portfolio that includes online content and data visualization is preferred.&nbsp;</p>