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<p>Our client based in Arlington VA. is a 503c Non-Profit. They are leading the fight against slavery and human trafficking. As the largest anti-slavery organization in the world, their mission is to protect the poor from violence by rescuing victims, bringing the criminals to justice, restoring survivors to safety and strength, and helping local law enforcement build a safe future that lasts.</p> <p>Our client has cast a vision for 2030 which involves mobilizing partnerships to scale their work of rescue and rehabilitation, expanding their global footprint, and leveraging data to effectively prove to the world that their model can end slavery. To support this initiative, our client must rapidly grow their team.</p> <p>They are seeking a motivated, detail-oriented individual to serve as a <strong>Desktop Engineer II</strong> who will be an effective technical problem solver, be customer-service driven and provide support for a growing global organization. This is a 3-6 contract engagement (contract to hire is possible but not guaranteed)</p> <p><strong>Responsibilities</strong></p> <p><strong>Desktop Support</strong></p> <p>· Provide escalated incident management support to resolve problems with desktop and application issues by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)</p> <p>· Proactively troubleshoot hardware and software issues including, but not limited to, Mac OSX, Microsoft Windows 7 and 10 operating systems, Windows Server, Microsoft Office 2016, Office 365, Microsoft SharePoint, LAN/WAN connectivity, workstation, and laptop hardware components and peripherals and network printing</p> <p>· Provide support, deployment and configuration assistance for Apple and Android-based mobile devices</p> <p>· Accurately tracks and routes escalated incident and request tickets providing thorough documentation of troubleshooting, history, and resolution</p> <p>· Build, deploy and maintain Windows 10 imaging, application deployment, and desktop provisioning processes, including software packaging and distribution and device management</p> <p>· Collaborate with Infrastructure team on the implementation and maintenance of provisioning, device management, and application deployment systems</p> <p>· Documentation and Training Develop knowledge base solutions for IJM software, systems, and processes</p> <p>· Maintain good documentation through a helpdesk ticketing system and systems documentation processes</p> <p>· Develop and deliver training to staff on new systems</p> <p><strong>Requirements</strong></p> <p>· BS degree preferred; will consider an equivalent combination of education and experience providing technology and analytical support</p> <p>· 4 to 6 years’ experience in a service desk and/or desktop support function</p> <p>· Proven experience leading Windows 10 deployments and implementing device management systems</p> <p>· Experience with Microsoft Cloud Platforms, including AzureAD, Intune and Office 365</p> <p>· Possess working knowledge of client/server technology, network protocols and the skill sets to troubleshoot end-user workstations</p> <p>· Operational proficiencies in Windows 7/10, Microsoft Office, network support and printer management</p> <p>· Familiarity with concepts of Incident Management, Problem Management, Change Management, CMDB, Service Requests and their practical application is required</p> <p>· Proven experience supporting cloud-based applications</p> <p>· HDI and ITIL foundations certification preferred</p> <p><strong>Critical Qualities</strong></p> <p>· Ability and desire to analyze problems to find the best solution for both hardware and software systems</p> <p>· Ability and desire to work independently with an administrative capacity to manage multiple projects and tasks simultaneously to completion with minimal |
Recruitment Consultant £25 - 30k Basic + Commission + Bonus (OTE £40k+ in Year on
Assistant General Manager – Amazing lively bar – venue £60,000 – South Lon
We are looking for a nurturing and responsible childminder to look after 2 children. We would like s
We are looking for a nurturing and responsible nanny to look after 3 children. We would like someone